Cookie Policy
Effective date: 29th September 2026
It works together with our Privacy Policy and Terms of Service. The Hanwok mobile app and other non-website Services are described in the Privacy Policy, not in this Cookie Policy. Acceptance of our Terms and Privacy Policy in the app (including explicit legal-version acceptance where required) is governed by those documents, not by this Cookie Policy alone.
1. What this Policy covers
This Policy covers cookies and similar technologies (such as local storage, session storage, and pixels) used when you visit our public website.
It does not cover the mobile app's device identifiers, push tokens, or SDKs; see the Privacy Policy. If you pay through a checkout page in your browser linked from Hanwok, our payment service provider may also set cookies or similar technologies during that flow; we describe that below.
2. What cookies and similar technologies are
Cookies are small text files stored on your device when you visit a site. They can help the site remember preferences, keep sessions working, measure performance, and understand how pages are used.
Similar technologies include local storage, session storage, and pixels that store or read information on your device for comparable purposes.
3. How we use cookies and similar technologies
On our website, we use cookies and similar technologies to:
- • Keep the site secure and working, for example session management, security, and load balancing
- • Remember choices, for example cookie preferences where we offer them on the site
- • Understand traffic and performance, only where we have enabled analytics on the website, so we can improve reliability and design
- • Support payments and fraud prevention, through payment service providers when you use checkout in the browser
- • We do not use cookies for promotional marketing on the website today
We do not sell personal data collected through cookies.
4. Types of cookies and similar technologies
4.1. Strictly necessary
These are required for the website to function. They enable core features such as security and network management. You cannot turn these off through our cookie settings without breaking core features (for example parts of the site that rely on session cookies).
4.2. Functional
These remember choices you make on the website (for example cookie preferences). We only describe preferences here that we actually use on the site.
4.3. Analytics and performance (if enabled)
Where we enable analytics on the website, cookies or similar technologies may help us understand how visitors use pages (for example which pages are visited, session length, or errors) so we can improve the site.
If analytics is not enabled on the website, we do not use analytics cookies there.
4.4. Marketing
We do not use marketing or advertising cookies on the website today. If we introduce them in the future, we will update this Policy and, where required by law, ask for consent before using non-essential marketing cookies.
5. Third-party cookies and similar technologies
Some cookies or similar technologies are set by third parties that provide services to us, for example:
- • Payment service providers when you complete checkout in the browser
- • Analytics or infrastructure providers, only if we have enabled those services on the website
Those providers process information under their own policies. This Cookie Policy covers Hanwok's choices on our website; third-party practices are governed by their documents.
We may change providers over time. We do not name a specific payment brand in this Policy so it stays accurate if our providers change.
6. Your choices and controls
You can control cookies and similar technologies in several ways:
- • Browser settings: most browsers let you block or delete cookies and clear site data (including local storage)
- • Cookie notice or settings on the website: where we display a cookie banner or settings panel, you can use it to manage non-essential cookies as offered
Blocking strictly necessary cookies may break parts of the website that depend on them.
For the mobile app, device settings, push permissions, and privacy rights, see our Privacy Policy. Contact hello@hanwok.com for privacy requests.
7. How long cookies and similar data last
Session cookies expire when you close your browser. Persistent cookies remain until they expire or you delete them. Local storage persists until you clear it or the site removes it.
Retention varies by purpose (for example short-lived session cookies versus longer-lived preference or analytics identifiers). For account and payment data, see the Privacy Policy.
8. Changes to this Policy
We may update this Cookie Policy from time to time. We will post the updated version with a new effective date. Continuing to use our website after the effective date may constitute acceptance of the updated Cookie Policy where applicable law allows. App legal acceptance remains under the Terms and Privacy Policy legal-version process described in the Privacy Policy.
9. Contact
Email: hello@hanwok.com
Quick summary
(This summary is for convenience only and is not a substitute for the Policy.)
Scope
Our approach
Public website; app is in the Privacy Policy
Sell cookie data?
Our approach
No
Marketing cookies
Our approach
Not used on the website today
Strictly necessary
Our approach
Required for the site to work
Analytics
Our approach
Only where we enable analytics on the website
Payments
Our approach
Payment provider may set cookies at browser checkout
Control
Our approach
Browser settings + cookie choices where we offer them
More detail
Our approach
Privacy Policy
| Topic | Our approach |
|---|---|
| Scope | Public website; app is in the Privacy Policy |
| Sell cookie data? | No |
| Marketing cookies | Not used on the website today |
| Strictly necessary | Required for the site to work |
| Analytics | Only where we enable analytics on the website |
| Payments | Payment provider may set cookies at browser checkout |
| Control | Browser settings + cookie choices where we offer them |
| More detail | Privacy Policy |